Chat

Joining and set-up

Your number

When is my old number going to be cancelled?

How do I cancel my old number and start using a new number?

Using a new number

Can I bring my number over at a later point?

Can I change the number switching date or cancel the request?

Can I switch providers when abroad?

How do I keep my current number when joining?

How long is my PAC code valid for?

My PAC code isn’t working - what should I do?

What happens if my number doesn't transfer over on my chosen day?

Will I still be charged by the old provider if I have switched?

Will I still have service whilst my number transfers?

Keeping your previous number

iMessage isn't working after I transferred my number over. What can I do?

My number transferred over but I can't make or receive calls. What should I do?

My phone is displaying the wrong number when texting/calling. What should I do?

Number related issues

SIM order and delivery

Can I order an eSIM from outside the UK?

How many eSIMs can I order?

Can I order an eSIM?

Can I use a physical SIM card and an eSIM on the same phone?

Ordering your eSIM

How do I get a replacement eSIM?

If I change my phone, will I need a new eSIM?

eSIM Replacement

How do I install an eSIM on a smartwatch?

How many eSIMs can my phone have at once?

What happens if I delete my eSIM?

Why should I use an eSIM?

Can I use an eSIM on my current phone?

How do I get an eSIM?

Using eSIM

SIM activation

How do I install an eSIM?

How do I activate my eSIM?

How do I choose my phone’s default SIM?

How do I check if my eSIM is activated?

How and when to activate

I’ve blocked my SIM by entering the wrong PIN too many times. Help!

My iPhone is showing the wrong number in settings after I've transferred my number!

My phone is not connecting to data. What do I do?

How do I get help with eSIM activation issues?

Activation issues

Device set-up

Do I need to unlock my phone before activating my SIM?

How do I unlock my device?

Unlocking your phone

How do I change my Call ID settings?

How do I set up call forwarding?

What is my number?

How do I set up my phone to use data?

Internet, calling and texting

How do I access my voicemails in the UK?

How do I set up voicemail / visual voicemail?

What is visual voicemail? How do I use it?

How do I access my voicemails whilst abroad?

What do I do if I forget my voicemail PIN Code?

Why is my voicemail not working?

Setting-up voicemail

How do I make sure I'm on the latest App version?

I have a technical issue that is not on the help centre. What should I do?

I’m having problems sending text messages. What should I do?

Device issues

Find answers and get help from Intercom Support and Community Experts

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