Getting set up for roaming with Simp is simple ✅ — just check these steps before you travel:
Make sure your eSIMs are installed:
Your UK eSIM already includes free EU roaming.
If you’re travelling outside Europe, install your Global Roaming eSIM in the app → Manage (second icon from the right) → Add Global Roaming eSIM.
Enable data roaming on your phone:
On iPhone: go to Settings → Mobile Service → Select the respective Simp eSIM → Data Roaming and toggle it on.
On Android: go to Settings → Network & Internet → Mobile Network / SIMs → Select the respective Simp eSIM → Roaming and toggle it on.
Ensure the correct SIM is set for mobile data:
If you have two active SIMs at once, make sure your relevant Simp eSIM is selected as default for Mobile Data
On iPhone: go to Settings→ Mobile Service → Mobile Data and Select the respective Simp eSIM
On Android: go to Settings→ Network & Internet → Mobile Network / SIMs → Mobile Data and Select the respective Simp eSIM
Double-check your APN settings:
Make sure your APN is set to "gamma" for your UK eSIM (EU roaming) and "globaldata" for the Global Roaming eSIM - follow the instructions here for more detail.
Follow any prompts on arrival:
When you land, your phone may take a minute to connect.
If you’re using the Global Roaming eSIM, activation can take 1–2 minutes - this is normal.
If you install the Global Roaming eSIM in an unsupported country, it will not activate until you connect from within a supported country.
That’s it — your Simp plan will connect automatically when you’re in a supported country. 🌍
🔔 Remember, being prepared lets you start roaming right away with no hassle.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.