When you first install your eSIM, you’ll get a new number which you can use whilst you transfer your old number over.
You’ll need to use a PAC (Porting Authorisation Code) to transfer your number, which you get from your old network and give to us. Don't worry - we'll walk you through the process in the onboarding journey in the app.
You'll be prompted to transfer your number the first time you launch the app after sign up.
If you want to transfer your number at a later date you can do so from "Keep Your Number" on the "Manage" page (second icon to the right on the pillow menu).
On the date you’ve chosen, we’ll transfer your old number to your new eSIM! The process typically finishes by 9 PM on the day you’ve chosen, and you may experience brief service interruptions during the switch. Sometimes, the port can take an additional day.
🔔 Things to Remember
You have up to 30 days after leaving your old provider to request a PAC.
If you’re currently abroad, you may need to wait until you're back in the UK. For most providers, you must be in the UK to request a PAC.
To request your PAC code, text "PAC" to 65075.