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How do I get help with eSIM activation issues?

Updated over 3 weeks ago

UK eSIM: Your UK eSIM comes pre-activated, so there’s no special process needed. Once installed via the Simp Mobile app, it should start working right away.


Global Roaming eSIM: Activation can take 1–2 minutes after installation - this is completely normal. If you install the roaming eSIM while in an unsupported country, it will simply stay pending until you enter a supported country, and then it will activate automatically.


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